8mbt Responsible Gaming — Play Smart, Stay in Control
At 8mbt, we believe that betting should always be an enjoyable pastime — never a source of stress, financial hardship or harm. This page explains the practical tools, safeguards and support resources 8mbt provides to help every Bangladesh player maintain a healthy relationship with gambling.
Betting Should Always Remain Fun
8mbt serves thousands of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna and Cox's Bazar — and we take our duty of care to every one of them seriously. Responsible gaming is not a checkbox at 8mbt; it is embedded into the design of our platform, the training of our support team and the policies that govern how we operate.
Gambling, whether it is placing a BPL cricket bet or spinning the reels on a Pragmatic Play slot, carries an inherent financial risk. The vast majority of our players enjoy 8mbt as occasional entertainment, and we want to keep it that way. For anyone who finds that their gambling habits are becoming difficult to manage, 8mbt provides a comprehensive set of responsible gaming tools that can be activated at any time — quickly, privately and without judgment.
This page covers everything you need to know: recognising the warning signs of problem gambling, the tools 8mbt offers to help you stay in control, how to contact our support team, and external organisations that provide specialist help for players in Bangladesh.
How 8mbt Approaches Player Safety
Six core principles guide how 8mbt designs, operates and continuously improves its responsible gaming programme for Bangladesh players.
Strict 21+ Age Policy
8mbt does not permit anyone under the age of 21 to register or place bets. Every account undergoes identity verification (KYC) before withdrawals are processed, and accounts found to belong to minors are permanently closed with all funds returned where applicable. For adults aged 21 and above, betting is a legal and regulated leisure activity.
Proactive Monitoring
Our platform analytics continuously monitor betting patterns across all 8mbt accounts. Unusual behaviour — such as a sudden and significant increase in deposit frequency, chasing losses, or extended uninterrupted play sessions — triggers an internal review. Our support team may reach out proactively to check in with players who display concerning patterns.
Player-Controlled Limits
Every 8mbt account holder can set personalised deposit limits, wagering limits and session time limits directly from their account settings. These controls are designed to empower players to define their own boundaries before a problem develops — not as a reactive measure after harm has already occurred.
Reality Checks
8mbt offers in-session reality check notifications that appear after a configurable period of continuous play — for example, after 30, 60 or 90 minutes. These neutral on-screen reminders display your session duration and net win/loss, helping you make an informed decision about whether to continue, take a break, or stop for the day.
Self-Exclusion Programme
If you feel you need a more decisive break from gambling, 8mbt's self-exclusion programme allows you to close your account for a fixed period (30 days, 90 days, 180 days, or 1 year) or permanently. During a self-exclusion period, your account is locked, deposits are blocked, and all marketing communications are suppressed immediately and completely.
Staff Training and Awareness
Every member of the 8mbt customer support team undergoes responsible gaming awareness training. They are equipped to identify players in distress, provide information about available tools, and direct players to appropriate external help resources. Our live chat agents handle all responsible gaming conversations with discretion and compassion.
Responsible Gaming Tools Available at 8mbt
The following tools are available to all registered 8mbt players. Each tool can be activated independently by contacting our 24/7 support team or through your account settings panel.
Deposit Limits
Set a maximum deposit amount per day, week or month across all payment methods — including bKash, Nagad, Rocket and Upay. Once a limit is set, it takes effect immediately. Reducing an existing limit is instant; increasing a limit requires a 72-hour cooling period to prevent impulsive decisions.
- Daily deposit cap (e.g., ৳500 per day)
- Weekly deposit cap (e.g., ৳2,000 per week)
- Monthly deposit cap (e.g., ৳6,000 per month)
- Applies across all payment channels simultaneously
Loss Limits
Define the maximum amount you are comfortable losing within a set time window. When your net losses reach the limit you have configured, 8mbt will automatically prevent further betting activity for the remainder of the period. This tool is particularly useful for players who find it difficult to walk away after a losing streak.
- Daily, weekly and monthly loss limits available
- Automatic enforcement — no manual willpower required
- Limit resets at the start of each new period
- Reduction takes effect instantly; increase requires cooling period
Session Time Limits
Configure a maximum continuous session length, after which you will be automatically logged out of your 8mbt account. Session limits help prevent the kind of extended, uninterrupted play that can become harmful over time. You can also enable reality check pop-ups at regular intervals to stay aware of your playing time.
- Session length limits from 30 minutes to 8 hours
- Reality check notifications every 30, 60 or 90 minutes
- Session summary shown at logout (time spent, net result)
- Available for all game types including cricket betting and slots
Time-Out and Self-Exclusion
If you need a short break, the Time-Out feature allows you to pause your 8mbt account for between 24 hours and 6 weeks without permanently closing it. For a more serious pause, the Self-Exclusion programme locks your account for a minimum of 30 days and up to permanent closure. During any exclusion period, all marketing is stopped and deposits are blocked.
- Time-out: 24 hours, 72 hours, 1 week, or up to 6 weeks
- Self-exclusion: 30 days, 90 days, 180 days, 1 year, or permanent
- Exclusion cannot be reversed early once activated
- Request via live chat or email to [email protected] (plain text)
Recognising Problem Gambling
Problem gambling does not always look the same for everyone, and it often develops gradually. The following are recognised warning signs that gambling may be becoming harmful. If several of these apply to you, we encourage you to use 8mbt's responsible gaming tools or speak to a counsellor.
Spending more money on gambling than you originally planned, and regularly exceeding self-set budgets.
Chasing losses — continuing to bet to try to win back money you have already lost, even after repeated unsuccessful attempts.
Gambling with money meant for essential expenses such as rent, food, utilities or family obligations.
Feeling restless, irritable or anxious when you are not gambling, or when trying to cut down your gambling activity.
Lying to family members, friends or colleagues about the amount of time or money you are spending on gambling.
Borrowing money — from friends, family, or via loans — specifically to fund gambling activity.
Gambling for extended periods without taking breaks, losing track of time while playing, or neglecting other responsibilities.
Continued gambling despite knowing it is causing problems in your financial situation, relationships or mental health.
Using gambling as a way to escape from stress, anxiety, depression or other difficult emotions rather than as entertainment.
Important: Recognising these signs in yourself — or in someone close to you — is an important first step. You are not alone, and support is available. Contact the 8mbt support team at any time via live chat and ask to speak to a responsible gaming advisor. All conversations are treated with complete confidentiality.
Ask Yourself These Questions
The following questions are adapted from internationally recognised problem gambling screening tools. Answering honestly — even just to yourself — can help you gauge whether your gambling habits are healthy. If you answer "yes" to three or more, we strongly encourage you to activate one of 8mbt's responsible gaming tools or seek external support.
Have you ever gambled with more money than you could afford to lose?
Have you needed to gamble with increasingly larger amounts to get the same feeling of excitement?
Have you tried to cut down or stop gambling without success?
Have you felt restless or irritable when you tried to reduce or stop gambling?
Have you gambled as a way to escape from problems or to relieve feelings of helplessness, guilt, anxiety or depression?
After losing money gambling, have you returned another day to try to get even ("chasing your losses")?
Have you lied to family members, friends or others to conceal the extent of your gambling?
Have you ever jeopardised or lost a significant relationship, job, or educational opportunity because of gambling?
Have you relied on others — family, friends, or financial institutions — to provide money to relieve a financial situation caused by gambling?
Have you spent significant time thinking about gambling — reliving past wins, planning future sessions, or calculating how to get more money to gamble?
If three or more answers are "yes", please contact 8mbt support via live chat or email [email protected] (plain text) to discuss your options.
How to Activate a Responsible Gaming Tool
Activating any responsible gaming feature on your 8mbt account is straightforward. The entire process takes less than five minutes and can be done at any time of day or night via our 24/7 live chat support. Here is exactly what to do.
Privacy note: All responsible gaming requests are handled with strict confidentiality by trained 8mbt support staff. Your request will not affect your normal account standing or your ability to use the platform within any limits you choose to set.
Open the 8mbt Live Chat
Log in to your 8mbt account and open the live chat widget. Live chat is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid and Victory Day. Agents respond within 2 minutes on average.
Tell the Agent What You Need
Explain which tool you would like to activate — for example, "I would like to set a daily deposit limit of ৳1,000" or "I would like to self-exclude for 90 days". You do not need to provide a reason. The agent will guide you through the process without asking intrusive questions.
Verify Your Identity
For account-level changes such as self-exclusion, the agent will ask you to confirm your registered email address and username to verify your identity. This step protects your account from unauthorised changes by a third party.
Confirm the Change
The agent will read back the exact change to be applied. You confirm, and the tool is activated immediately. For deposit and loss limit reductions, the new limit takes effect within minutes. For self-exclusion, account access is locked as soon as you confirm.
Receive Written Confirmation
8mbt will send a confirmation email to your registered address summarising the tool activated, its parameters and its effective period. Keep this email for your records. If you do not receive it within 15 minutes, check your spam folder or contact support again.
Help Is Always Available
Whether you prefer to speak to the 8mbt team directly or to seek independent specialist support, help is available around the clock. You do not have to manage gambling-related concerns on your own.
8mbt Live Chat
Our trained responsible gaming advisors are available on live chat 24/7. Open the chat widget from any page on the platform and ask for a responsible gaming advisor. All conversations are confidential.
Email Support
Prefer written communication? Send your responsible gaming request or concern to our support team at [email protected] (plain text — not a clickable link) with the subject line "Responsible Gaming Request". We respond within one business day.
Account Self-Management
Many responsible gaming controls — including deposit limits and reality check settings — can be managed directly from your 8mbt account settings panel without contacting support, giving you immediate, autonomous control over your gambling behaviour.
Independent Counselling
For specialist, independent support, we encourage players experiencing gambling-related difficulties to seek help from qualified counsellors or mental health professionals in Bangladesh. Speaking to a neutral third party can be a highly effective step toward recovery.
Play Responsibly — Enjoy 8mbt at Its Best
With the right limits in place and a clear awareness of safe gambling habits, 8mbt offers an exciting and secure platform for Bangladesh players. Explore cricket betting, live casino and slot games — all in BDT, with bKash, Nagad and Rocket support.